On each product page you will find many information and also some pictograms. Those icons describe different features for each plant such as botanical family, how much light it needs or the geographical origin of that species. You can find a complete list with all the features.
We have prepared some pictures and info about how we prepare everything before wrapping and packing. You can also see how we pack your parcel depending on the plant. If you have any doubt, ask us.
If living plants are received, they need to be unpacked promptly, put upright and exposed to light. Read what to do when you get a shipment of plants.
We ship worldwide. Since we are located in an island, all the shipments are done by airmail. Therefore, it takes only a few days to arrive. We offer diferent speed and costs combinations, they are available depending on your location and the items you are buying, our system calculates it automatically. You can find here a general list of shipping costs classified by area.
Heavy products make shipping more expensive. Choose the lighter products if you want to reduce shipping costs.
You will receive your purchase in about 7-25 days, but this is because we need 6-15 days to prepare and ship your order with all the needed documents and quality control. Our postal service is fast. Any mail from the Canaries travels as airmail, so the box often travels during just 3-7 days and avoids any cold or heat blows. Packets usually take just 3-5 days to reach the main cities of the world, and up to 12 days to reach the provinces. Depending on the different countries, out of Europe, it will take a few more days to go through the customs if the parcel is inspected.
Please contact us to know more.
In compliance with the applicable regulations, the customer can exercise the right of withdrawal of the purchase made within 14 working days. In this case, the cost of returning the goods shall be borne by the purchaser. To make a return you only have to access your account and under "Order Details" select the product to be returned stating the reason. You can also contact us by any of our contact channels. The returned goods must be sent in original conditions, unused, properly packaged by prepaid postage to Anaga Market S.L.:Anaga Market S.L.
This information is merely intended to be of a general nature and is provided solely for the interest of the reader. It should not be used as a substitute for the general terms and conditions of this website.